We have a report icon for this type of thing for a reason, scrolling up chat can be difficult while multitasking the other things we have to do. There's no need to argue back and defend us staff, we face this everyday haha. If you had reported the initial text it would've been taken care of as it does violate the rules. We do not get paid, that is right, but also offering money for any reason is also against the rules and can lead to a ban.